General
These general terms and conditions apply in all cases unless otherwise agreed in writing by a Director.
Payment Terms
All invoices will be subject to payment in a maximum of 15 days from the date of invoice, or the day prior to delivery, whichever is soonest.
Postponement or cancellation
We reserve the right to postpone or cancel a session due to unforeseen circumstances, in which case our liability is limited to the session fees only. Should it be needed, we will communicate this as soon as we are able to.
Marketing
By using our services you grant permission for us to use your company name and logo in marketing materials such as the website.
General Training, Workshops and Coaching
These additional terms and conditions apply for all training courses, workshops and coaching.
Focus and Commitment
You are responsible for ensuring that attendees are given the time to focus on the session without distraction. That they won’t be interrupted by business issues during sessions.
Confirmation and Payment
Full payment of the session fee is required in advance of the session. An invoice will be raised on confirmation of the session with a maximum of the payment terms above, shorter if confirmation is on short notice. Confirmation must be in writing. If your organisation uses Purchase Orders, then this is the preferred method of confirmation.
Expenses
All expenses will be charged to your organisation following the session for which they are incurred. An estimate of the expenses will be provided, and your agreement will be requested. If this agreement is not provided in a timely manner, it may increase the costs.
An invoice will be raised following delivery to cover expenses. Receipts as evidence of actual spending may be attached on request, it may not always be possible to provide receipts for all costs, in which case they will simply be detailed on the invoice.
Cancellation
Cancellations must be made in writing (e.g. by email).
Cancellations will receive the following refunds:
If the cancellation is 60 days or more before the session, a full refund will be provided less any unrecoverable expenses (such as travel bookings) and an administration fee of £500.
If the cancellation is 30-59 days before the session, a 75% refund will be provided less any unrecoverable expenses (such as travel bookings) and an administration fee of £500.
If the cancellation is 15-29 days before the session, a 50% refund will be provided less any unrecoverable expenses (such as travel bookings) and an administration fee of £500.
If the cancellation is less than 15 days before the session, no refund will be provided in addition to any unrecoverable expenses (such as travel bookings) being owed.
For a no-show, no refund will be provided in addition to any unrecoverable expenses (such as travel bookings) being owed.
Change of Date
A single change to a different date can be made up to 30 days in advance of the date of the originally booked session. A mutually suitable alternative date must be agreed upon with us. However, this may incur additional unrecoverable expenses, which you will be liable for, and an invoice will be raised for these costs.
Attendees
You may change the attendees at any time up to the date of the session. A maximum number of attendees may apply. Depending on the nature of the session, the number of attendees may have an impact on the price for the session as well as the structure of the session. Therefore, we recommend giving us at least a week’s notice for the change in participants. This may also result in an additional invoice being raised. Attendance will be deemed to be acceptance of this additional cost by the organisation.
In-House In-person Training and Workshops
These additional terms and conditions apply to in-person trainings and workshops at its location.
Change of Venue
As the hosting organisation you may change the venue for a session as required. However, this may incur additional unrecoverable expenses, which you will be liable for, and an invoice will be raised for these costs.
Venue and Accessibility
As the hosting organisation, you are responsible for ensuring the venue is appropriate for the sessions planned, including all equipment required to deliver the session (e.g. projector) and any accessibility requirements, such as wheelchair access for all attendees.
Additionally, any accessibility requirements that may require special provisions in the delivery must be notified to use as soon as possible and with a minimum of 15 days notice prior to the session.
Refreshments and Dietary Requirements
As the hosting organisation, you are responsible for providing appropriate refreshments (e.g. coffee, snacks and lunch) and ensuring any special dietary requirements are fulfilled for all attendees. We will advise you if we have any that need to be accommodated.
Virtual Training and Workshops
These additional terms and conditions apply for training courses and workshops run in-house for an organisation virtually.
Equipment
You are responsible for ensuring that the attendees have the appropriate equipment to attend the virtual session, including (but not limited to) a computer, camera and microphone. Where equipment malfunctions we will do our best to accommodate but the deliver will continue.
It is not recommended that groups join together using common equipment, instead, each individual should join with their own equipment.
It is not recommended that attendees join using tablets or other mobile devices, instead, they should use a PC, Mac or other computer.
Software
You are responsible for ensuring that the attendees have the appropriate software installed on their computers to attend the virtual session. This is likely to include a modern browser (e.g. Chrome) and video conferencing application (e.g. Zoom). Exact software details will be provided with joining instructions.
Workspace
You are responsible for ensuring that the attendees have an appropriate workspace to attend the virtual session, where it will be quiet and they will not be disturbed, allowing them to focus on the session.
It is not recommended that groups join together in a common space, instead, each individual should join in their own space.
Connectivity
You are responsible for ensuring that the attendees have an appropriate connection (e.g. broadband or better) to attend the session, allowing for uninterrupted video and audio streaming.
You are responsible for ensuring that any required websites and applications are not blocked (e.g. VPNs and Firewalls). Exact software details will be provided with joining instructions.
Where connectivity malfunctions, we will do our best to accommodate, but the delivery will continue.
